Email is the fastest route: support@medigyaan.com. Most issues are
answered within one to two working days.
What to include
Including these details lets us reproduce the problem without a second round trip:
- the question you asked, copied exactly;
- roughly when it happened, and your time zone;
- the model badge shown under the answer, if there was one;
- a screenshot, if the problem is visual;
- whether you were signed in or using the assistant as a guest.
Do not send patient-identifiable information, passwords or API keys.
Reporting a wrong answer
We want these. Send the question, the answer, and the citation you believe is wrong. If the citation points to a book page you can open, tell us the page number — it makes the correction traceable to the source.
Account and data
- Delete everything: use the account deletion page.
- Delete one conversation: open the history drawer and remove it there.
- Sign-in problems: include the email address you registered with (never the password).
Other routes
Help & FAQ
How grounding, citations, exports and troubleshooting work. Open the FAQ.
Terms
Educational-use limits, acceptable use and liability. Read the terms.
Privacy
What is stored, why, and how to remove it. Read the policy.
Institutional and content enquiries
For library content suggestions, partnerships or bulk access for a department, email support@medigyaan.com with “institutional” in the subject.