Terms & Conditions

Overall last updated on 29-08-2025 21:31:36

Terms last updated on 29-08-2025 21:26:28

These Terms and Conditions, along with our Privacy Policy or other terms (“Terms”) constitute a binding agreement between SHASHI GUPTA (the “Website Owner”, “we”, “us” or “our”) and you (“you” or “your”) and govern your use of our website, goods (where applicable) and services (collectively, “Services”).

By accessing or using our website or availing any Services, you confirm that you have read, understood and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time in our sole discretion; it is your responsibility to review these Terms periodically.

Terms of Use

• To access and use the Services you must provide true, accurate and complete information during registration and keep it updated. You are responsible for all activity that occurs under your account.
• We and any third parties do not warrant the accuracy, timeliness, performance, completeness or suitability of any information or materials provided on or through the website or Services. Such information may contain errors or omissions; to the fullest extent permitted by law, we disclaim liability for any inaccuracies.
• Your use of the website and Services is at your sole risk. You must independently evaluate whether Services meet your needs before relying on them.
• The content, design and other elements of the website and Services are proprietary to us. You will not acquire any rights, title or interest in those contents except as expressly granted under these Terms.
• Unauthorized use of the website or Services may result in suspension, termination and/or legal action.
• You agree to pay applicable fees or charges for Services you procure via the website, in the manner specified at checkout or in the relevant Service terms.
• You shall not use the website or Services for unlawful purposes or in a manner that violates applicable Indian or local laws.
• The website and Services may include links to third-party websites. Those links are provided for convenience only; we are not responsible for the content or policies of third-party sites, and your access to them is subject to their terms.
• When you initiate a transaction to purchase Services, you enter into a legally binding agreement with us for that Service, subject to these Terms and any specific Service terms or policies.
• Unless otherwise specified in a Service-specific policy, refunds (where approved) will be processed per the Refund Policy below. If you do not raise a timely refund request as required by the relevant policy, you may forfeit your right to a refund.
• Neither party will be liable for failure to perform obligations under these Terms if prevented by a force majeure event beyond its reasonable control (e.g., natural disaster, strike, internet outage, acts of government).
• These Terms and any dispute or claim relating to them shall be governed by and construed in accordance with the laws of India.
• All disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Azamgarh, Uttar Pradesh.
• All concerns or communications relating to these Terms should be sent to the contact information provided on the site.

Acknowledgement: By using the website or availing Services you acknowledge that you are bound by these Terms & Conditions.

Cancellation & Refund Policy

Last updated on 29-08-2025 21:31:36

We aim to assist our customers wherever possible and maintain a liberal cancellation policy. The policy below explains cancellation requests, returns, and refunds.

• Cancellation requests: Cancellation requests will be considered only if they are made immediately after placing the order. If the order has already been communicated to the vendor/merchant and the vendor has started processing or shipping the order, cancellation may not be possible.
• Perishable items: We do not accept cancellations for perishable items (for example, flowers, eatables, or similar). However, where a perishable item is received damaged or of unacceptable quality, a refund or replacement may be considered if you report the issue as described below.
• Damaged, defective or not-as-described items: If you receive damaged, defective or materially different items, report the issue to our Customer Service team within 30 days of receipt. Our merchant/vendor will be asked to inspect and confirm the issue; once validated, we will initiate an appropriate remedy (refund, replacement or store credit) in line with the specific Service or product policy.
• Manufacturer warranty items: For products that come with a manufacturer warranty, please first contact the manufacturer or authorized service center for warranty support. If a refund is approved by us after due assessment, refund timings are described below.
• Refund processing: If a refund is approved, we will process the refund to the original payment method. Refunds typically take 3–5 business days to be processed after approval, though actual posting to your account may depend on your bank or payment provider and may take longer in some cases.
• How to raise a complaint or claim: Email our Customer Service team with your order ID, relevant photos (if applicable), and a clear description of the issue to runescape007@ymail.com. You may also call 7860245819 during business hours. Please keep original packaging and proof of purchase until the claim is resolved.

If you have any questions about these Terms or our policies, please contact us through the website contact page or via our email at runescape007@ymail.com.